Microsoft Word File Blocked Mac Rating: 3,6/5 3720 reviews

Excel for Office 365 for Mac Word for Office 365 for Mac Outlook for Office 365 for Mac PowerPoint for Office 365 for Mac Office 2019 for Mac Excel 2019 for Mac OneNote for Mac PowerPoint 2019 for Mac Word 2019 for Mac Office for business Office 365 for home Office 365 Small Business Excel 2016 for. Run Microsoft AutoUpdate. Opening a file is blocked by your registry policy setting or File Block settings in Word. 3/30/2020; 11 minutes to read; Applies to: Word 2013, Microsoft Word 2010, Microsoft Office Word 2003.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

A file is blocked when you open or save the file in a Microsoft Office program. In this situation, you may receive an error message that resembles one of the following:

  • You are attempting to open a file that is blocked by your registry policy setting.
  • You are attempting to open a file type <File Type> that has been blocked by your File Block settings in the Trust Center.
  • You are attempting to open a file that was created in an earlier version of Microsoft Office. This file type is blocked from opening in this version by your registry policy setting.
  • You are attempting to save a file that is blocked by your registry policy setting.
  • You are attempting to save a file type <File Type> that has been blocked by your File Block settings in the Trust Center.

Resolution

To resolve this issue, try the following general resolutions to change the File Block settings to disable the restriction of certain file types:

  1. Select File > Options.

    If you cannot open a file in Office, open a blank document to start the Office application. For example, if you cannot open a Word file, open a new document in Word 2019 or Word 2016 to see the option.

  2. In the Options window, select Trust Center > Trust Center Settings.

  3. In the Trust Center window, select File Block Settings, and then clear the 'Open' or 'Save' check box for the file type that you want to open or save.

    Note

    Clear the option means allow user to open or save the file. Check the option means block the file.

  4. Select OK two times.

  5. Try to open or save the file that was blocked again.

More Information

For more application-specific resolution methods that you can try, see the following articles.

Word: I receive an error message when I try to open or save a file in Word

Excel: I receive an error message when I try to open or save a file in Excel

Microsoft Word File Download

PowerPoint: I receive an error message when I try to open or save a file in PowerPoint

Visio: I receive an error message when I try to open or save a file in Visio

The issue can also occur when you open an embedded or linked Office file in an Office application. For example, you have a Visio object embedded in a Word document. When you try to open the Visio object, you receive a similar error message in Word. To resolve this issue, you must change the File Block settings in the application that owns the blocked file type. In this example, you must change the File Block settings in Visio instead of in Word. If the error message mentions Excel file type, go to Excel to change the File Block settings.

When working in an Office desktop app such as Word, Excel, or PowerPoint, you can create and save your files to your own OneDrive or a connected service, such as OneDrive for Business, SharePoint, or the OneDrive of one of your family members.

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If you get an error message saying “Upload blocked”, “Sign into save this file”, or “Save a copy”, you may need to remove and reconnect OneDrive.

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  1. In the Office app you're using (such as Word, Excel, or PowerPoint), click File.

  2. At the bottom left, click Account.

  3. Under Connected Services, click Remove service for the OneDrive you want to disconnect from.

  4. Once it's removed, to reconnect, click Add a service, then hover over Storage and select OneDrive.

  5. Follow the steps to sign in to OneDrive.

    Show for. I then upgraded my primary machine to 1903 hoping that would help, but no. When I access it now using Remote Desktop all I get is a black screen in the RDP windows.

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See also

Need more help?

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.

Go to the OneDrive UserVoice.